Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

Innovation in housing: it’s what we continue to do

Social value

In 2014, we created the UK Social Value Bank, in partnership with Simetrica-Jacobs. Social value isn't just intrinsic to social housing, it's central to who we are.


Since 2018, we've created five iterations of the UK Housing Data Standards, in partnership with OSCRE, to the social housing sector can leverage the power of big data.


In 2018, we established the Centre for Excellence in Community Investment. Since then, over 250 organisations have joined our networks.

Our people

Meet our Executive team

Andrew van Doorn

Chief Executive

Andrew has worked for HACT for 19 years and in housing, homelessness, supported housing, community development and wider social policy and practice for over 30 years. He is a Non-Executive Director at Hertfordshire Partnership University NHS Foundation Trust.

Jacqui Bateson

Managing Director

Jacqui joined HACT in 2020. She works with clients both within and beyond the housing sector. Before joining HACT, she completed her Masters in Business Administration specialising in corporate finance, strategic marketing and business innovation and change. Jacqui has worked in the financial services sector in a wide range of roles and within the housing sector as a non-executive director for over 15 years.

Matthew Grenier

Business Development Director

Matthew joined HACT in 2021, although he has worked on and off for them since 2006. Before joining HACT he had run his own company, managing all strategic partnerships and the delivery of a range of communications and marketing services, working closely with senior leaders, trustees and staff to build brands that deliver business objectives, on time and on budget. He has written and edited numerous research reports, articles and blogs, as well as co-authored a book on Chinese communism.

Our Board

Gavin Cansfield


Gavin has been chief executive of settle group since 2015. He has over 30 years experience working in housing, developing and delivering support services for homeless people, general needs housing, specialist housing for older people and inner city regeneration. He has worked for Tower Hamlets Homes, Hanover, Southern Housing Group and what is now Midland Heart. Gavin has a strong commitment to housing, its ability to transform people’s lives and provide a platform from which people can achieve their potential.

Kalwant Grewal


Kalwant is Financial Controller and Head of Business, Finance & Performance, Estates & Facilities at the West London NHS Trust, one of the largest NHS Trusts in England. Before that he worked at Age Concern and Circle International Ltd. As well as numerous strategic Board level roles at the West London NHS Trust, he also holds a number of NED roles, including at the Ealing Law Centre.

Samantha Hyde

Samantha is MD of Suare the Circle, a dynamic and agile consultancy providing interim and consultancy across the corporate and not for profit sector. She has worked for and advised some of the highest profile brands in the UK, including Comic Relief, Channel 4, Save the Children the Ministry of Sound and TalkTalk on topics ranging from corporate social responsibility, talent management or special projects relating to wider business plan delivery, and was a Board member at L&Q until 2020.

Nick Atkin

Nick is Chief Executive at Yorkshire Housing and a driving force for digital innovation in housing.  He was formerly Chief Executive at Halton Housing, where he drove through a fully flexible/ remote working approach across the business and led the drive for 90% of Trust customers to be accessing services online by 2018. He is regularly included in the top 25 most influential people in housing, and  speaks, writes, blogs and tweets incessantly on housing issues and innovation in particular (@nickatkin_yh).

Michelle Levi

Michelle has worked in social value for over 18 years, at a strategic and project level. She is currently Social Value Lead for Jacobs, global providers of technical and professional services, and is responsible for managing Jacobs’ approach to social value across Europe identifying opportunities for Jacobs to create social impact and drive engagement across the region. Prior to joining Jacobs,  she worked for construction company, Laing O’Rourke, leading a team delivering social value and engagement on complex private and public sector projects.

Jules Bickers

Jules is the Director of Property at Metropolitan Thames Valley Housing, where he leads the teams providing maintenance, complex repairs, estate services and voidmanagement for MTVH's 57,000 homes across London, East Anglia and the East Midlands. Before joining MTVH, he led the national housing consultancy team at Capita GL Hearn and has over 20 years housing sector experience across large and small registered providers, local authorities, sub-regional groups, private developers and voluntary organisations and hostels.

Mary Gibbons

Mary joined CHP as Chief Executive in August 2018 from Hundred Houses Society, a housing association in Cambridge where she served as Chief Executive. Prior to this, Mary held senior positions including Housing Director and Executive Director of Strategy and Support at Swan Housing Association.

Rachel Honey-Jones

Rachel is Head of Community Regeneration at Newydd HA. Outside of the day job she is also Board Member at Merthyr Valley Homes – Wales’ first tenant and employee mutual – a CIH Cymru Housing Futures Panel Member and was a Finalist in 24 Housing’s Young Leaders 2015.

Shaun Holdcroft

Shaun has worked in the social housing sector over eighteen years. In the past eight years’ he has experience of working at board level with the boards of three subsidiary HAs of the Hyde Group and more recently as part of the Executive team at Settle and in his current role as Operations Director at Legal and General Affordable Homes. Shaun has a track record of creating strong performing teams with a focus on customer experience and the role of technology in the sector.

Andrew Cowan

Andrew is a partner and Head of Social Housing at Devonshires, solicitors where he leads the banking and governance team advising social housing providers across England, Wales and Northern Ireland. His work in the sector spans over 30 years. He has also worked on social housing projects in Australia, India, Ireland, Scotland and South Africa, understanding different policy environments and opportunities.

Join our team

We’re always looking for people who are committed to helping make a real difference to people and communities. Does that sound like you?

See our latest vacancies