UK Housing Data Standards

As a social housing organisation, you know the importance of collecting consistent, coherent, and complete data on your residents and housing stock. But if the data is being collected and collated in different ways, using different definitions, then the data won’t work. Standardising your data is vital.

Wherever you are on your data journey, we can help

Get in touch

Developed by the sector for the sector

That’s why in 2018 we partnered with OSCRE International to develop the UK Housing Data Standards and improve the quality of housing association data across the sector.

Supported by over 70 leading housing associations and software providers, the UK Housing Data Standards have been created by the sector, for the sector and are free to use for all social housing organisations.

Download UK Housing Data Standards v3.5

Please note that this zip file is over 90MB in size.

If you would prefer to have any of the use cases sent to you, or want to talk through how to use and implement the UK Housing Data Standards, please contact Michael McLaughlin.

Housing Standards Download CRM

“The key overarching principles that we believe demonstrate good leadership in the sector: implementing changes to improve building safety prior to legislation; driving forward change and building and maintaining momentum; working collaboratively, bringing people together and speaking in a unified voice and demonstrating innovation and finding solutions. We were pleased to see that HACT is demonstrating all of the above and welcome your proactive leadership and commitment to delivering the culture change that we urgently need to see.”

Dame Judith Hackitt Chair

Industry Safety Steering Group

Watch & listen again

UK Housing Data Standards V3.5 launch event

Watch and listen again to the launch event for the completed Version 3.5 of the UK Housing Data Standards that include our Environmental Data Model to help play a foundational role when providing processes and evidence to underpin the sector’s journey to net zero. Version 3.5 also includes new modules on regulatory returns and BIM4HAs toolkit and this session will introduce the new content this provides and the foundational steps you can take to implement these across your organisation.

We’ve developed and launched five versions of the UK Housing Data Standards, including use cases that cover the core functions of social housing businesses.

Version 1.0


Focusing on the voids and allocations processes and core customer data, this version includes a reference data model, data exchange standards and implementation business cases.

Version 2.0


This version includes nine new data exchanges based on the reactive repairs process, such as raising a work order with a contractor or customer, and a significant update to the Reference Data Model.

Version 3.2


This version incorporates care and support, planned maintenance and income collection, which will help social housing providers deliver better services, improve customer satisfaction, and save resources.

Version 3.3


This version incorporates development handover and processes, which will underpin social housing organisations commitment to building safety, providing the foundation of every building's digital passport.

Version 3.4


This version covers resident complaints and feedback, which will help organisations to monitor and respond to their tenants' voices and concerns.

Version 3.5

This version includes use cases for regulatory returns and environmental data. The former makes it easier for housing associations to collate and share data with the Regulator. The latter provides organisations with increased confidence in their data, leading to informed decision making and ease of reporting for ESG funds. 

What's next

Version 3.5 is our latest iteration of the UK Housing Data Standards and represents the final use case in development. We are now offering housing associations support as they implement the UK Housing Data Standards, wherever they are on their data journey.

Looking to implement the UK Housing Data Standards?

Talk to us

Frequently asked questions

The full extent of the benefits will only become apparent once the standard is fully developed, but could include:

  • Consistent and shareable customer data
  • More accurate and timely updates to customer and case owner
  • Greater consistency across internal teams and contractors
  • More effective compliance
  • Clarity and consistency of void income loss reporting
  • Easier cost attribution and recovery through service charge

The implementation of the standards across your organising is the next step. This is where we can help too. Please contact us to discuss where you are on your implementation journey and we’d be happy to help.

Some of the software providers who are supporting the UK Housing Data Standard, or are developing software based on the standard include:

  • Aareon
  • Amazon
  • ECCO
  • Hitachi Solutions
  • HouseMark
  • iPropertyCloud
  • Manifest Solutions
  • OrangeMaple
  • Pilon
  • SDS
  • SmartRent
  • Semarchy
  • Unboxed
  • VerseOne

We are in discussion with numerous other providers about supporting the standard, and expect further announcements of support in 2020.

There are two ways you can get involved:

1) With a financial contribution, along with a commitment from key staff who understand your business, your data and can get involved in the development of one of the data standards.

2) With a financial contribution, but no requirement to get involved in the actual development of one of the data standards.

Taking part in the development of the UK Housing Data Standard is an opportunity to influence the development of the different versions, as well as learn how the standards are created. You’ll have the chance to collaborate and share best practice with partner organisations on data management standards and guidelines. As a developing organisations, you’ll also have priority access to the standard and can implement the standard earlier.

If you’re an organisation that wants to participate in the development process, we estimate that a medium component such as income would require around six days of resource time broken down into six half-day meetings to be attended remotely or in person, plus six half-days of out of meeting homework, including information gathering and discussion with key internal stakeholders. The likely development period is around five months.

For most organisations participation or support will cost £10,000. For larger organisations, it will cost over £20,0000. For small organisations with 5,000 properties or less, £5,000.

The range of investment levels ensures that the standard represents the diversity of organisations that make up the housing sector.

Each version of the standards has been published by both HACT (opens in new window) and OSCRE. They are licensed for anyone to use free of charge under a creative commons license. OSCRE produces standards for global use. That is not to say everything is globalised, but rather that OSCRE members have global interests, and drive standards development accordingly. This might be global, or it might be local. More information about OSCRE’s reach and membership can be found at www.oscre.org (opens in new window).

OSCRE has created and published standards relating to UK land registration and UK searches. OSCRE collaborates with other standards bodies whenever that is appropriate and makes sense.

The OSCRE standards incorporate code lists (classifications and taxonomies) from many other standards, including those published by United Nations Centre for Trade Facilitation and Electronic Business (UN-CEFACT), Building Owners and Managers Association (BOMA), EPSG (Oil & Gas Producers geospatial dataset), International Total Occupancy Cost Code (ITOCC), OmniClass, National Fire Protection Agency (NFPA) and United States Federal Inventory Processing Standards (FIPS).

In its current work, OSCRE is working with UK housing sector software vendors, including HouseMark, as well as the project partners to extend these collaborations as needed – for example to incorporate the industry standard Schedule Of Rates into the data standards.

Our partners

The UK Housing Data Standards have been developed by HACT and OSCRE in partnership with over 100 housing associations, including:

Let's talk

If you have a question, query or idea, we’d love to hear from you.

Start the conversation by getting in touch with Michael McLaughlin, Digital Lead

Contact Michael